1
Billing and Merchant of Record
openchar Pro subscriptions are billed monthly in advance. For checkout transactions, Paddle acts as Merchant of Record and seller.
Legal
Refund Policy
Last updated: February 25, 2026
2
Refund Standard
Refunds for openchar purchases are handled under Paddle's refund policy. Customers can request a refund within 14 days of the initial transaction or the latest renewal, and Paddle reviews and decides each request.
3
How to Request a Refund
You can request a refund through Paddle support at https://paddle.net or by emailing [email protected] with your account email, payment date, and transaction reference (if available).
4
Processing Time
When approved by Paddle, refunds are returned to the original payment method. Banks or card providers may require additional business days before the refund appears.
5
Subscription Cancellation
You may cancel your subscription at any time. Cancellation stops future renewals, and refund handling continues to follow Paddle's refund policy and applicable law.